Collections news at your fingertips

Stay up-to-date with the latest news and developments in the collections industry.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

September

30
2025
Trends

WebRecon Aug 2025 Stats: Everything Down for Month; Most Still Up YTD

Quick analysis: Everything Down in August; Most Still Up YTD

Similar to April of this year, we are seeing a month where everything dipped for the month, but not enough to change the trajectory of the upward year to date trends.

TCPA (-15%) took the biggest hit, followed by FDCPA (-3.9%) and FCRA (-2%), while CFPB complaints dropped a tiny -.8%.

YTD, however, only FDCPA is still down (-5.7%) while TCPA is still up a lot (-52.1%) followed by FCRA (+27.6%). CFPB complaints are still up over 100% from this time last year, 102.8% to be exact.

Read post

September

29
2025
Strategy

Text Me If You Can: Make Every Message Count

When I started my first job as a collector, “mobile” meant the phone had a cord long enough to stretch into another room. Cell phones weren’t even a thing yet. If you needed to reach a delinquent customer, you had exactly two options: pick up the phone or drop a letter in the mail.

Read post

September

29
2025
Industry News

Aggressive medical debt collection practices target of bipartisan Ohio bill

A bipartisan pair of state lawmakers has proposed a plan to rein in the ways health care providers in Ohio can collect on medical debts.

Their legislation, under committee review in the Ohio House, would prohibit providers from garnishing debtors’ wages. Garnishment is a legal term that refers to the process of judges allowing the providers to seize up to 25% of their former patients’ wages before they go out as paychecks.

Read post

September

29
2025
Compliance

[PODCAST]: New York's FAIR Act: A Game-Changer for Regulatory Enforcement and Litigation

In this crossover episode of The Consumer Finance Podcast and Regulatory Oversight, Chris Willis is joined by Joseph DeFazio, Bill Foley, and Michael Yaghi to discuss the implications of New York's FAIR Act, a significant amendment to the state's UDAAP statute. The FAIR Act aims to broaden consumer protection by lowering the threshold for legal action against unfair and abusive business practices.

Read post

September

29
2025
Industry News

HUD’s New Direction in Fair Housing Act Enforcement and Rescission of Certain Office of Fair Housing and Equal Opportunity Guidance

Recently, the U.S. Department of Housing and Urban Development (HUD) issued two memoranda that clarify HUD’s role in enforcing the Fair Housing Act (FHA), explain how future enforcement efforts will proceed, and officially rescind several guidance documents related to disparate impact and redlining, among other topics.

Read post

Weekly newsletter

Get DebtHub's weekly newsletter, packed with the latest economic trends, compliance news, and strategy insights that matter to collections professionals like you.