Collections news at your fingertips

Stay up-to-date with the latest news and developments in the collections industry.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

September

30
2025
Industry News

CPPA announces completion of final regulations, to be released

On September 23, the CPPA announced that the California Office of Administrative Law approved final regulations covering cybersecurity audits, risk assessments, automated decision-making technology, insurance companies, and updates to existing California Consumer Privacy Act (CCPA) regulations. The regulations are set to take effect January 1, 2026, but businesses have additional time to comply with certain requirements, including those related to cybersecurity audits, risk assessments, and automated decision-making technologies. As previously covered by InfoBytes, the CPPA initially released its regulations in July 2025 following the expiration of the 45-day comment period.

Read post

September

30
2025
Industry News

NY Attorney General sues Early Warning Services for Zelle Network’s lax security measures

Last month, New York Attorney General Letitia James sued Early Warning Services, LLC (EWS), the company that operates the Zelle Network, for allegedly failing to protect its users from fraud. The complaint, much of which was filed under seal, claims that EWS harmed consumers by creating “a payment network that was highly susceptible to fraudulent activity, that lacked the basic network safeguards, and that exposed millions of consumers to widespread fraud.” Although filed under different legal authority, the suit is thematically similar to the federal complaint that the CFPB filed last year and later dismissed with prejudice in March 2025.

Read post

September

30
2025
Trends

WebRecon Aug 2025 Stats: Everything Down for Month; Most Still Up YTD

Quick analysis: Everything Down in August; Most Still Up YTD

Similar to April of this year, we are seeing a month where everything dipped for the month, but not enough to change the trajectory of the upward year to date trends.

TCPA (-15%) took the biggest hit, followed by FDCPA (-3.9%) and FCRA (-2%), while CFPB complaints dropped a tiny -.8%.

YTD, however, only FDCPA is still down (-5.7%) while TCPA is still up a lot (-52.1%) followed by FCRA (+27.6%). CFPB complaints are still up over 100% from this time last year, 102.8% to be exact.

Read post

September

29
2025
Strategy

Text Me If You Can: Make Every Message Count

When I started my first job as a collector, “mobile” meant the phone had a cord long enough to stretch into another room. Cell phones weren’t even a thing yet. If you needed to reach a delinquent customer, you had exactly two options: pick up the phone or drop a letter in the mail.

Read post

September

29
2025
Industry News

Aggressive medical debt collection practices target of bipartisan Ohio bill

A bipartisan pair of state lawmakers has proposed a plan to rein in the ways health care providers in Ohio can collect on medical debts.

Their legislation, under committee review in the Ohio House, would prohibit providers from garnishing debtors’ wages. Garnishment is a legal term that refers to the process of judges allowing the providers to seize up to 25% of their former patients’ wages before they go out as paychecks.

Read post

Weekly newsletter

Get DebtHub's weekly newsletter, packed with the latest economic trends, compliance news, and strategy insights that matter to collections professionals like you.