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March

31
2025
Strategy

The Value vs. Cost Dilemma: Finding the Right Fee for a Collection Agency

When selecting a third-party collection agency, one of the most debated topics is pricing. The temptation to choose the lowest contingency fee is strong—after all, higher fees cut into your bottom line. But is the lowest cost really the best value? The answer lies in understanding the balance between cost, performance, compliance and expectations.

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March

28
2025
Trends

Late Pays Rising for Student, Auto Loans

Delinquencies are building across two major food groups — student loans and automobile financing — the feed credit scores and are sure to impact the ability of would-be home buyers to obtain a mortgage.

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March

28
2025
Compliance

Telephone and Texting Compliance News: Litigation Update — Hulce – The TCPA’S “Free” Pass

With exceptions, the Telephone Consumer Protection Act prohibits “telephone solicitations” to residential telephone numbers on the National Do Not Call Registry. The Seventh Circuit’s recent decision in Hulce v. Zipongo offers important insights as to what actually qualifies as a “telephone solicitation” under the TCPA.[1]

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March

28
2025
Compliance

Blazing a Trail in Oregon: The AG’s Six Month Report on OCPA Complaints and Enforcement

To commemorate the six months since the Oregon Consumer Privacy Act (“OCPA”) became effective, Oregon Attorney General Dan Rayfield released earlier this month a Report summarizing complaints received from consumers about alleged violations of the law and the Oregon Department of Justice Privacy Unit’s initial enforcement efforts.

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March

28
2025
Industry News

CPPA Releases Updates to Proposed CCPA Regulations

In advance of its April 4, 2025, board meeting, the California Privacy Protection Agency (CPPA) released a discussion draft of revisions to its proposed California Consumer Privacy Act (CCPA) regulations. These revisions pertain to cybersecurity audits, risk assessments, automated decision-making technology (ADMT), serving to update the existing CCPA proposed regulations. Our priorsummaries addressed the broad reach of these proposed regulations.

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