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October

1
2024
Industry News

Proposed Credit Union Merger Would Create $29 Billion Bank

Digital Federal Credit Union and First Tech Federal Credit Union have announced plans to merge, the credit unions said in a Monday (Sept. 30) news release. If the merger is approved by the National Credit Union Administration and First Tech’s membership, the new credit union will be worth $28.7 billion and have nearly 2 million customers across eight states, the companies said in the release.

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October

1
2024
Industry News

CRUMBLING: LeadGen Continues to Unravel as Court Refuses to Enforce The Leads Warehouse Lead in TCPA Class Action

Another day, another story about a court refusing to enforce a third-party lead. In Hall v. Schwartz, 2024 WL 4335509 (S.D. Oh. Sept. 27, 2024) the defendant had purchased a third-party Medicare lead from the Leads Warehouse for Medicare. The Defendant had used a pre-recorded greeting to initiate the contact and then a live agent was to join the call.

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October

1
2024
Compliance

California Expands Debt Collection Protections for Small Businesses and Consumers

On September 24, California enacted a series of consumer protection laws, including three bills aimed specifically at restricting certain debt collection practices in connection with medical debt reporting, civil actions for money judgments, and commercial debt collection.

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October

1
2024
Industry News

New Minnesota laws on debt collection and care for those with medical debt take effect Oct. 1

New laws taking effect in Minnesota Tuesday include new debt collection rules and a requirement that a health provider can’t deny necessary treatment because of outstanding debt. There are also new requirements on information that must be disclosed about long-term disability insurance policies.

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September

30
2024
Strategy

Agency Selection: Fallacies, Theories & Fundamentals

Selecting the right recovery agency is a critical decision for any creditor, but it’s easy to fall into common traps that lead to suboptimal results. From assuming bigger is better to thinking aggressive sales tactics reflect the agency’s collection abilities, many misconceptions influence the selection process. This blog explores the fallacies that often cloud agency selection, the theories guiding agency performance, and the fundamentals you should consider to ensure you’re partnering with the right agency for your delinquent accounts.

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