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March

12
2025
Industry News

California Federal Court Halts Allegedly Deceptive Debt Collection Practices by Blackrock Services, Inc. and Affiliates

On February 27, the Federal Trade Commission (FTC) successfully obtained a temporary restraining order against Blackrock Services, Inc. and its associated entities and individuals. The court order aims to halt the defendants’ alleged deceptive and abusive debt collection practices.

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March

12
2025
Industry News

CFPB inaction harming state consumer protection efforts, Democratic AGs allege in amicus brief

The Trump Administration’s efforts to “effectively shutter the CFPB” amounts to a “total dereliction of all mandatory statutory duties,” that will harm state consumer protection efforts, Democratic state attorneys general have told a Washington, D.C. federal judge.

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March

12
2025
Compliance

The Plastic Owl Chronicles: A Wildlife Series on Hiring in Debt Collections — Part Two

If you missed Part One of The Plastic Owl Chronicles, where I shared how a plastic owl in our horse barn became more of a bird concierge than a deterrent, you can catch up at  https://collectioncomplianceexperts.com/the-lesson-of-the-plastic-owl/.   Welcome back to our wildlife-inspired journey of hiring practices in the debt collection industry. Today, we’re focusing on the first step in making sure you have the right person in the right role — the resume review and interview process. This series will share real-life experiences that Ken Evancic and I have gathered throughout our careers in the collection industry, offering insights into how to build a strong, effective team.

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March

11
2025
Trends

Who Is the Paycheck-to-Paycheck Consumer in America?

A six-figure income, a house in a nice neighborhood, two cars in the garage and kids in private schools — yet still feeling panicked when an emergency expense hits. And while the Fed once held out $400 as the average emergency expense threshold, that unexpected expense is now more likely to be about three times as much.

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March

11
2025
Compliance

TCPA FILINGS ARE OUT OF CONTROL RIGHT NOW

Its the 10th day of March, 2025, and there have already been more TCPA class actions filed this March (85) than all of March, 2024 (84).

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